1. DELIVERY
1.1 The Supplier will deliver the Goods to the location stipulated in the Order, or such other location as the parties may agree with a reasonable period following receipt of the Order.
1.2 Any date/s quoted for delivery of the Goods and/or Services shall be approximate only and the time of delivery is not of the essence of the Contract. The Supplier shall not be liable for any delay in delivery of the Goods howsoever caused.
1.3 Delivery of the Goods shall be completed of unloading of the Goods at the delivery location.
1.4 The Goods may be delivered in instalments. Each delivery shall constitute a separate Contract and failure by the Supplier to deliver any one or more of the instalments (or faulty Goods) in accordance with these Terms and Conditions shall not entitle the Customer to treat the Contract as a whole as repudiated.
1.5 If the Customer fails to take delivery of the Goods or fails to give adequate delivery instructions to the Supplier then, without prejudice to any other right or remedy available to the Supplier, the Supplier at their discretion, may store the Goods until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage and after a period of 7 days sell the Goods at the best price readily obtainable and (after deducting reasonable storage, transport charges, restocking fee and/or selling expenses) account to the Customer for the excess over the Price or charge the Customer the amount of any shortfall. Any discount or other allowance in respect of the Goods, which is or would be otherwise be allowed to the Customer, shall be forfeited by the Customer.
1.6 If following receipt of the Order, the Supplier is unable to deliver the Goods for reasons beyond its reasonable control (including without limitation any restriction or withholding of supply by any manufacturer), the Supplier shall be entitled to terminate the Contract and the Supplier shall have no liability for such termination.
1.7 The Customer shall examine the Goods immediately upon delivery. The Supplier shall have no liability in respect of claims in respect of shortages or picking errors or damage in transit unless the Customer informs the Supplier of such shortages of picking errors or damage by email to enquiries@officesos.co.uk within 5 Business Days after delivery of the Goods. The Supplier shall have no liability in respect of claims for shortages or damages in transit if the Customer or its representative has signed for the Goods as being received in good condition.
1.8 Any liability of the Supplier for shortages or picking errors or damage in transit shall be limited to replacing the missing items or wrongly picked or damaged Goods within a reasonable time or at the Supplier’s discretion issuing a part or full credit note, which is applicable against any invoice raised for such Goods. The Customer shall return to the Supplier, promptly upon request, and in accordance with the Supplier’s return policy as set out in Clause 4 below, any Goods that have been incorrectly delivered.
1.9 Any claim by the Customer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Customer) be notified to the Supplier within 20 Business Days after delivery of the Goods. If delivery is not refused and the Customer does not notify the Supplier accordingly, the Customer shall not be entitled to reject the Goods and the Supplier shall have no liability for such defect or failure, and the Customer shall be bound to pay the Price as if the Goods had been delivered in accordance with the Contract.
1.10 The Supplier’s liability (in contract, tort (including negligence), misrepresentation or otherwise) in respect of defects in the Goods shall be limited to the replacement or repair of faulty items or material, or issue of a credit note in respect thereof or other such compensatory measure at the Supplier’s discretion, which the Supplier considers appropriate in the circumstances. Such measures shall relate only to the actual items or their value.
1.11 Goods delivered correctly may only be returned for credit with the Supplier’s prior written agreement. All such Goods must be returned undamaged in their original condition. The Supplier may at its discretion choose to collect the Goods from the Customer, in which case a collection charge of the greater of £30 or 10% of the value of the Goods shall be applied.
2. RETURN OF GOODS
2.1 A returns authorisation number must first be obtained from the Supplier either by telephone or email.
2.2 The Supplier will not accept any returns unless they are notified to the Supplier in accordance with Clauses 1.7, 1.9 and 1.11 and returned within 10 Business Days of the date of the issue of the returns authorisation number, at the Customer’s cost.
2.3 Goods returned must be in the original packaging and in a clean resalable condition (subject only to defects which have been notified to the Supplier in accordance with Clause 3.9). The returns authorisation number must be written on a label attached to the packaging. Any Goods not meeting this criteria may, at the Supplier’s discretion, be refused and returned to the Customer and/or a handling charge (equal to a minimum of 15% of the order value of the Goods involved) will be levied to the Customer’s account to cover the additional costs involved such as without limitation repackaging costs and/or carriage and associated costs of returning the Goods to the Customer. In addition the Customer will be charged for any damage caused to the Goods whilst they were in the Customer’s custody or control.
2.4 If the Customer fails to make the Goods ready for collection on the return date agreed with the Supplier, the Supplier reserves the right to charge the Customer a handling fee.
2.5 If upon examination by the Supplier or the manufacturer, the returned Goods are found not to be defective, the Supplier reserves the right to return the Goods to the Customer and to charge the Customer a handling fee equal to a minimum of 15% of the order of the value of the relevant Goods. In addition, the Customer shall be deemed to have purchased the replacement Goods on these Terms and Conditions and the Supplier shall be entitled to invoice the Customer for the replacement Goods.
2.6 The Supplier shall not be responsible for the loss in transit of any Goods where the Customer makes its own arrangements to return the Goods to the Supplier.
If you have any queries please contact us on 0844 748 0899 or send an email to enquiries@officesos.co.uk